Subject: Concern Regarding Order No: *** - Overcharge for Roses

Good day,

I hope you're well. I'm writing regarding my Netflorist order (No: ***) for 100 white roses in a basket.

I need to address an issue that's been on my mind. When I first visited the website on Saturday, November 30, I saw the bouquet listed at R429.95 (I’m quite sure this was the price at the time), with an additional R89.95 for delivery, bringing the total to R519.90. I assumed this price was part of a Black Friday promotion. Later that afternoon, when I returned to show a friend the same bouquet, it was no longer available, and I thought it had sold out.

Unfortunately, I didn’t take any screenshots of the listing at the time of purchase. However, I was shocked when I reviewed my credit card statement and noticed an unexpected charge of R4929.95 for the bouquet I ordered for my cousin.

I failed to double-check my receipt and the authorization in my online banking app, which left me stunned at the amount charged, equating to roughly R40.00 to R50.00 per rose.

I raised this concern with Netflorist, and they rep**** stating they had verified the website, confirming that the pricing displayed there was correct.

Kind regards, Leon Pretorius