Stole my money + gift not delivered to recipient + no plausible explanation

I placed an order for Mother’s Day for my sister. It was her first Mother’s Day. The item I ordered was a personalised apron reading “*name*, wife, mom, boss” and I wrote a personal message on the card, rather than use the generic. The item was in stock but only set to be delivered to CT on Tuesday (after Mother’s Day). Thinking this wasn’t too bad, I called my sister ahead to make sure someone was at home to receive the gift on a weekday. I received a call on Tuesday or Wednesday saying the gift can only be delivered on Thursday. I asked why the delay, and was told stock arrived late. I call my sister again ahead of time to ask if someone can receive the gift. Yesterday, May 28th, I ask my sister if she received her delivery. And to my enormous embarrassment, she said nothing arrived. I felt like complete **** asking her to receive a gift that never was delivered!!! What a pathetic excuse of a gift service company. The company’s entire existence and business model is gifting, and yet they missed the mark by a mile! I later logged on to the website only to discover the order was suddenly cancelled. I called Netflorist today to enquire what in the actual **** happened and apparently the order was cancelled on the Wednesday after Mothers Day. Mind you, a consultant called ahead to tell me the delivery would only reach the recipient on the Thursday. Why then was the order cancelled the day before – I was not given a courtesy call to tell me what had happened, NOR WAS I REFUNDED MY MONEY!!!!! *****ulent behaviour. I’m not sure if the company is in debt and *****ing money from customers to cover their asses but this is borderline theft, if you ask me. Also, because the order was delayed and cancelled so late, I didn’t get the chance to place another gift order as a replacement not even with another company since I only found out the order was cancelled almost two weeks later!!!! How incredibly disgusting is this professionalism? The item was also occasional and cannot be purchased even now. I want my money back immediately!!! And I want an apology gift sent to the recipient! Your services are absolutely horrible. I will never use your services again!!! When I called to speak to a manager when enquiring about how the whole story doesn’t make sense, they were all conveniently “not available”. Tell me this doesn’t sound like a shelf company with the way things panned out? Disgusting. Disappointing. Asking someone if they received their gift while the company stole my money?? It makes me sick to stomach to think this happened. I’ve never cringed so hard.