Stole my money

Netflorist stole my money! I ordered a personalized whiskey which said it would be delivered in 3 days I logged on my account to track and it said my log in details were incorrect which is ******* so they reset my password for me and conveniently my order was no longer there they never emailed me a reference number or an order number! Luckily I screen shotted my receipt from them as I received it but to then it wasn’t enough It was a R800 order and I never got my package! They stole my money!!!!! Do not support