Stock discrepancy-Items delivered separately

This will be the last time I make use of Netflorist. I sent a sympathy and condolences gift to a family for a lost family member, making sure to check that the items selected were all in stock to arrive together. Only to receive a notification that this was not the case and only one item could be delivered on the day selected, and the other could not be fulfilled. Received the whatsapp text re this, opted to change the delivery date for both items, it was confirmed on their end. However, this instruction was ignored with the items arriving separately and not receiving any confirmation re the delivery and receipt of the second item. Definitely not an appropriate way to send a gift for the specific situation and I had my reservations to begin with because I have experienced this on other occasions.