Still no delivery of Valentine's Gift

I sent an email to Netflorist call centre @8:23am and 9:07am and subsequently to Ryan Bacher at 9:37am asking him to address the issue below with his call centre and delivery. Still no response?<br> My email as follows:<br> \1.I have just received a call from Joy who now informs me that Luvuyo (Spoke to on sat to try and swop for correct gift) did not follow protocol and misinformed me w.r.t delivery of my order. She went on further to say that my order will be attended to in "a few days\"" which is meaningless. Is this the response that is supposed to please your customers taking into consideration that I have been messed around with getting the correct delivery last week and apparently misinformed about my delivery being today?<br> 2.Valentine's day is long gone and the service delivery and response from your team is poor.<br> 3.To date"