Still no delivery of Valentine's gift

I placed a Valentines order with NetFlorest for a delivery to Cape Town - order number ***. This was meant to be delivered on Saturday 13 February. I received an e-mail at 23h58 on Friday night stating that they tried to get hold of me wrt to non-delivery of my order. I phoned the call centre the next morning to find out what was happening (as nobody called to discuss any issue on my order). I was told they will call me back...which never happened. I phoned again, and was told that the order didn't go out as they didn't have stock of the item in the Cape Town, but that it would be delivered on Tuesday 16 February 2016. When I called the call centre on Tuesday to find out about the order, I was told that the order was never received and that it would go out on Wednesday 17 February 2016 first thing. Needless to say - today has come and I now just received a call to say there is no stock of the blue mug, only gold. So I said they could send the gold one. Just received another call to say there is no stock of the gold either but they can send something else by tomorrow. I have cancelled this order with immediate effect and would like some feedback on this please.