Still no delivery after paying extra for premium delivery before 1pm - 2 days ago.

I have had a shocking experience with NetFlorist. I paid extra for premium delivery and that amount went off my card on Wednesday for delivery on Thursday. I then checked the site after placing my order and found that it showed normal delivery. I phoned it to confirm I paid for premium (before for 1pm) delivery and the person confirmed that my order will be delivered before 1pm on Thursday.

I go a notification that it went out before 4pm then one that it was not delivered. It is now Friday and the order has still not been delivered after I paid more for delivery before 1pm on Thurday.

When I phoned they can still not guarantee delivery before 1pm. Why have the option if they cannot deliver on it. S

It is more reliable, faster and cheaper to to it yourself.