Still Awaiting Correct Order ***

What a Terrible Service .. *** was supposed to be out for delivery on the 15th.. Recipient received an sms that they should stay home.. Nothing.. I sent a email to Netflorist.. nothing ... I eventually call they tell me the order is lost in production they will deliver on the 20th with an apology chocolate .. law and behold they deliver someone elses order to the recipient. He reads the card and realizes its not for him .. I call again and send picture of what he received .. again I get promised by the agent the order will be delivered today ... this morning Call again I get told we need to speak to Sinovuyo about it and will call you back .. WHAT THE HELL .. all my years of loyal service and this is the thank you I get ? Wow No .. Bring the darn correct order its simple.. its paid for how do you loose a gift in production is it even normal ?????????