Step up your game

Absolutely terrible! My very first order with Netflorist consisted of two gifts - the first a Valentines Day gift for my fiance and the second a Birthday gift for a friend. The Birthday gift was to be delivered on the 9th of February - by 16h30 that day the order status was still set to 'order being prepared' on your website. I phoned to try and figure out what was happening, and was told that they have contacted my friend and that the flowers was now arranged to be delivered at her house on that day - that never happened. In fact, my friend was never contacted which means customer care **** to cover up the mess. The following week I phoned twice again as the order status was still set to 'order being prepared'. My first phone call that week customer care told me that they could not get in touch with the florist in that area and that she would phone me back that day with an answer - still waiting for that phone call. My second phone call I was once again told that they could not get in touch with the florist in the area and I ended up trying to cancel the order. Your operator told me that she could not cancel the order until they got hold of the florist and that she would then get in touch with me to confirm cancellation. Just received an email to confirm my refund - at least expected an apology? The Valentines Day gift arrived on the 13th of February, as ordered, but was not accompanied by the box of Lindt Chocolates as you so very much advertised to anyone that ordered VDay gifts to be delivered on the 13th of Feb instead of the 14th of Feb. All of the chocolates in the box was melted and the gift card that was sent with the box was Christmas themed - does the Valentines Day grinch work for you? Seriously need to step up your game.