Spirit Breaking company

This is however not the first time Netflorist has disappoint me and the people I intent surprise with a gesture, that they have ruined it. Its clearly that their service quality has decreased over the years and I will not be doing business with them in future. Again yesterday I had my daughter's birthday and me being abroad and stranded in Oman for the last 8 months were planning her a birthday gift yesterday. Although I ordered it 8 days prior it still wasn't delivered up till now. My anniversary is today and I have not even received a mail or message that its on the way. I guess this is R2100 in the water. These order numbers are: *** and ***. So do I have orders that was not fully delivered more than a year ago with various follow up mails and empty promises. I do see the fault with me that I blindly trust this company.