Sorry Netflorist, but you were never sorry!

My first, and definitely only, experience with Netflorist has been deeply disappointing.

What was meant to be a thoughtful gesture for a loved one turned into a series of stressful and frustrating events.

The initial delivery was met with a notification that the gift had been delivered and signed for, which was not the case. The recipient, going through an emotionally tough time, never received the first delivery. Instead she got notifications that she has received AND SIGNED for a gift that she never got.

This misinformation caused not just confusion but also concern, as it was important for the gift to serve as a small beacon of joy in a time of sorrow. And on top of that, it was her birthday!

The customer service interactions added to the distress. I faced delays in response, had to repeat information multiple times, and the reassurances given were empty as the delivery never happened on the first day. Even after they were informed of the mistake and promised a resolution of a free gift and timely delivery the next day, the subsequent delivery was incomplete, lacking the gift that was promised as a apology as well as another item that was ordered.

Requesting a refund for the undelivered items led to a continuous loop of assurances without any concrete action, leaving me without the refund STILL, a month after this happened. This wasn't just a failed delivery; it was a failure in showing basic empathy and responsibility.

In the words of Netflorist, I quote: "As a gift delivery service we are entrusted with people’s expressions of love and we take it seriously. The last thing we want to do is ruin your experience with us. This is not the service we pride ourselves with and we promise that this error will never occur again. The driver fulfilled the order in error, however, we have reinstated the order to be delivered today and added another box of chocolate as a gesture of apology."

The entire experience was horrific from start to end was not just about a ruined surprise, but also about the added emotional toll during an already difficult time.

I am shocked and horrified and horrified at your services.