Sorely Dissapointed

<p>My brother recently had a big birthday and i wanted to get him something special.</p> <p>I found an amazing personalized gift on the netflorist site a month before his birthday and ordered it online and made the necessary payment.</p> <p>I had never used Netflorist prior to this but know the name and assumed they would be nothing short of reliable especially considering how far in advance I had placed my order.</p> <p>The package was to be delivered on his 30th Birthday which was a Friday.</p> <p>One of the main reasons I ordered it off the site was because theres something about having something delivered to you that can just make you feel extra special.</p> <p>On the Wednesday before his birthday I called Netflorist and spoke to Waylin who was very helpful and assured me everything was fine with my order and that it would definitely be delivered no later than 17:00 on Friday which was ideal as the recipient would be leaving at about 18:00 to go out for supper for his birthday.</p> <p>On the Friday the package was to be delivered I called again just to ensure everything was okay, once again I was told everything was okay with my order.</p> <p>Later that day I contacted my sister in law to find out if anything had came but nothing had arrived.</p> <p> </p> <p>They had even cancelled their appointments so that someone could be there to receive the package.</p> <p> </p> <p>Feeling a bit concerned i called again and once again was reassured that the package would be delivered.</p> <p>I then called again twice after that, the last phone called being at 16:30 that afternoon and once again was told that the package would be there before 17:00 PM.</p> <p>To my dismay the package was only delivered at 08:30 that evening.</p> <p>I had no choice but to show up to my brothers 30th with no gift and felt terrible as I was really looking forward to him getting this gift on his birthday.</p> <p>I did not receive a phonecall or SMS or any kind of communication telling me the gift would be late.</p> <p> </p> <p>I would never have expected such dissapointing service from a renowned company such as Netflorist and doubt I will be using them again EVER!!!!! </p>