Something is off at Netflorist.

Good day

Something is very off at Netflorist!

I arranged to send flowers on 4 June to a friend while she was in hospital. The order had to be rescheduled twice, once because the patient was in ICU in hospital at the time and the driver failed to notify myself as the sender. The next day the driver handed the delivery to some strangers in the street and the flowers again did not arrive, and I received subsequent email confirmation that the delivery was received and signed for by my friend. Eventually ( third time lucky I guess) the flowers were received and indeed signed for.

In the interim, I had expressed my extreme dissatisfaction with Netflorist service, and I received a call from one of the Netflorist managers, Monique, who advised that a second delivery of flowers had been scheduled for delivery to my friend (so, two different order numbers & consecutive dates). Again I received an email confirming that the second delivery was delivered and signed for, yet to this day it has NEVER arrived. The delivery for myself that I was promised by Monique would arrive the following Monday also never arrived. I sent a follow up email to explain that the remedial actions promised never happened ... not surprisingly, it was ignored.

Inconvenient since I have used them for years, but after this debacle, I will never use them again.