So much for customer service

I placed an order Monday Morning 4th May 2015 for my mothers birthday, made payment and got a mail to say order will be delivered on the 4th May. I then get a call a couple hours later saying that they could deliver flowers but I could change my order. Which I duly did. It then takes me phoning on the 5th May to find out what is happening to get told that there seems to be a 24hr delay in Netflorist mail. I find this hard to believe. I do an EFT for the difference and get told that the courier orders are closed for Wednesday and my order will now only be delivered on Thursday before 12:00 on the 7th May. One day passed my moms birthday. On the 7th May at 13:00 I get told that there was no special instruction to delivery before 12:00 and it will get there before 17:00. To my disgust no delivery. I phone at 7:30 and get told they will phone me back which of course doesnt happen. I then find out that this order is in PE and will now get delivered Saturday 9th May 2015. So after mails and all the phone calls I have cancelled the order. i am shocked that the attitude is thats how it is!!!