So disappointed. Bloomin' unacceptable!

I placed an order for Father's Day. They delivered the wrong (personalised) wallet, then promised to redeliver on Father's Day. This never happened, neither was I notified about the fact that they wouldn't be able to make delivery. I had to follow up myself and was promised that collection and re-delivery of the correct order would take place within that week. This also didn't happen and again I was not notified about the delay. Two weeks went past and I again followed up myself. This time I was informed that there was no stock of the gift I had ordered. I asked for a refund which was promised to me once collection of the incorrect delivery was completed. Two more weeks have past since. And still no refund, no communication or no apology! No guessing where my rhyme will stop when I start plucking petals from a flower... she loves Netflorist... she loves them... NOT!