SB
Stephanie B

1 reviews | Active since May 2017

09 May 2017, 13:44

Sneaky Advertising - Very disappointed customer

<p>I received an email from Netflorist, as I have used their service in the past, about a Mothers Day special. As I am in Cape Town and my sister is out of the country we decided to send our mom some flowers, and hey the website states that if you place an order before 10 May a free box of Lindt chocolates will be delivered with your order. So this is great. I proceed to order some flowers and go to check out and it says that the chocolates only comes with the order if you spend more than R250, excluding delivery. A bit irritated I change my order and add a ribbon and a balloon (total order cost is no over R250 excluding delivery) and the same message still pops up. This not making sense I contact Netflorist teleohonically (their introduction message also says if you order before May 10 you get chocolates) after which i was informed that the box of chocolates can only be obtained if you order be fore 10 May with a delivery date between 11 and 12 May with the purchase of an order of R250 or more, please note that the R250 should be the value of 1 item. At this point I am very dissapointed as nowhere in any of the advertising was any of the other conditions mentioned apart from ordering before 10 May. I dont mind spending money on my mom but this is just rediculous and not worth my time and i wont pay for a service with sneaky advertising such as this. I didnt even want to give Netflorist a rating but as I have to on this site I chose the lowest possible.</p> <p> </p> <p>I have had issuses with orders in the past and hoped that it was a resolved matter but it seems that other issues just keep popping up. I will no longer support this service and will inform my friends of this experience as well.</p>

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