Small request too BIG for the giant florist business!

I bought a R500 flower gift online. They confirmed the same day delivery. I immediately chatted with a lady called Elizabeth, to please assist me in trying to get my delivery done before 11:45. It gives them about 3 hours. She simply said that their delivery times cannot be requested and it is NOT POSSIBLE. I explained that the flowers are for someone leaving and would highly appreciate the extra effort for making the delivery before the given time.

She accepted the cancellation of my order and said the refund could take 1-3 days. Netflorist is in the business of making people smile.......I do not think that this request was TOO big. RATHER LOSE A CLIENT THAN TRYING TO MAKE THE small REQUEST HAPPEN.

PLEASE DO NOT USE NETFLORIST AND EXPECT TO REQUEST SMALL EFFORTS FROM THEIR SIDE.... NEVER AGAIN. WOULD RATHER TAKE THE TIME AND GET THE FLOWERS MYSELF!

AS FOR THE LADY CALLED ELIZABETH, I REQUESTED TO SPEAK TO A MANAGER, WHICH YOU NEVER MADE HAPPEN. SALES TIP ELIZABETH, ALWAYS TRY TO KEEP YOUR CLIENT ON YOUR SIDE.