Sloppy, untidy and small so called arrangement

I ordered a bouquet of flowers called Purple Variety blossoms for my friend's birthday on 12 June 21. When it arrived at her house on that day, she wasnt sure those flowers were for her as there was no name on the card. It was a non identification of the sender. My name was not there either. The bouquet was so small and arrangement was so tatty,tiny and untidy. It looks like it was just put into the vase in a hurry without any professionalism or care. I could have bought a much bigger bunch of flowers myself and paid the same price for it!! I called and emailed them on monday and got a reply on thursday to say that the way the bouquet was presented. I am so disappointed by this tatty service and not happy at all. I will never support them again. They have lost a customer!!