Sincerely dussapointed

I put in an order Sunday which was expected to be delivered Monday. I was on the phone with consultants for over 45 minutes yesterday and they assured me that the manager would have it delivered first thing this morning. This was supposed to be delivered on Monday, the date on my side still says the 16th but apparently it says 18th on their side. Why this is not communicated with the client I don't know because then I would have changed the order to something that could have been delivered on the correct date. I am now mad because I am in a hospital, getting discharged this morning. Everything is in my name so if this thing gets here after I leave, who will receive it? Iv signed for it and followed up to make sure it gets here on time. They keep insisting they understand but they don't. I have ordedered multiple times from neflorist before and I have always been happy with both the service and communication I have received. What is happening now is outright ridiculous, I do not deserve this treatment, let alone to be running after people to deliver something I have already paid for when everything indicates its both a fault and lack of communication from their side. I am sincerely disappointed in their service.