****-show of a company with disgusting service

disgusting service would be an understatement. My partner orders me a gift on the 5th of Feb, its the 7th and i have not even received it. i have no idea how many time we have both tried to contact them to find out when they delivering my gift. they kept giving me and him the run around. asked for a manager and she was just as useless. i have no idea why people still buy from that ****show