Should’ve looked at these reviews before purchasing from NetFlorist.

So overpriced and worst delivery experience. I live abroad and to get gifts for someone special in another country is nearly impossible so I thought by spending the prices on netflorist I’ll be receiving the best service. Firstly, to contact them on the phone is tiresome. My partner and I tried on both our phones to 3 different numbers showed on their website and both went engaged. Then to add the items to the basket is just as complicated. Eventually I got through to a very helpful customer service lady by the name of Zandile (the only good part about this company). She assisted me with the purchases and Although many of the hampers I wanted couldn’t be made and delivered the next day because it’s only made in JHB we eventually settled for 2 options. A bouquet of 15 stems flowers that costed almost R1000 and a champagne and chocolate hamper. On the day of delivery. They don’t call the recipient to find out if she is currently at the address, they drive to her address and call her to say they are outside. (She was not home obviously since she’s celebrating her birthday). She then gives them a time to return and they arrive half an hour earlier then the time given so my mother was forced to say they can drop it off at her neighbors. When she received the gift it was only the flowers that was delivered and no note with it (that was quite special to me for her to read). Upon checking with the delivery they said that the parcels come separately and she may only receive it in the evening. So now my day is ruined because I need to follow up with them constantly on when she will receive it and her birthday is ruined because she needs to wait for them as they can arrive anytime from the afternoon to evening. Outrageous service and definitely not worth the money.