Shortage in delivery

i am very disappointed at the type of service i received from netflorist. i normally receive good service from them but today has really been worse. It is my wife's birthday, i ordered flower, teddy and a happy birthday balloon but all they delivered was just the flowers.<br> <br> How can you just turn a special day into such a sour day. i am really disappointed in your service today. It will not make any difference even if you deliver the missing gifts.