Short delivery

I have not used Netflorist for some time due to previous bad experiences but decided to give them a try for a Valentine's delivery for the 12th of February 2026, again another failure. Order was delivered but short one chocolate. It was supposed to be 2 chocs! I contacted the Customer Care line and still waiting to find out why the order was short delivered. I know that it is just a slab of chocolate missing but I paid for that slab, hence it should have been delivered with the order. Customer Care wanted photos of the delivery, which I asked the recipient to send, and I forwarded the photos to Netflorist but still no word back from them. Is this how Netflorist operates, short delivers orders! Very disappointing