Shockingly bad service
<p>I'd like to place a complaint about bad service from NeFlorist. On the 25th of November I placed an order for a necklace (NJHKX045 - Silver Curved bar Cubic Necklace), item # ********** 89 from NetJewel. The delivery date was meant for the 28th of November. I still have not received the item. What's more concerning is that on Netflorist's "Track your order" page, my order doesn't appear at all! I sent an email to ********** on the 6th of December asking for feedback, but got no reply. I sent through another email on the 7th of December and again no reply. I then phoned today, 8th of December. They told me they did not receive prof of payment from my bank, even though, when I looked at my Standard Bank statement, the payment had gone through the same day as the order, along with a proof of payment email. I have just asked Standard Bank to re-email the proof of payment directly to ********** (as the screenshot of my internet banking statement I had emailed him earlier was apparently not good enough). I expect this to be resolved today, and the necklace to be in my possession before close of business Monday next week, because it is for my fiancé whose birthday is the following day Tuesday. Even if you hadn't received proof of payment from Standard Bank, I'd except you to pick up a credit in your bank statement, with the order number in the reference???</p> <p> </p> <p>The scary thing is that my sister had a really, really bad experience with Netflorist just last week - and now me!</p> <p> </p> <p>Fabricio Rodriguez<br ********** /> ********** </p>