Shocking, unreliable and non responsive

I ordered a Christmas gift on the 18th of December for delivery on the 20th. To date, despite phone calls, emails(16), Facebook messages and Instagram messages it still hadn’t been delivered. I was promised that it would be delivered on Friday, after following up today I’m now told that potentially Tuesday. What was meant to be a Christmas gift, will now not even be a New Years gift. I have repeatedly asked to speak to a manager and I keep being told that someone will phone me. That never happens. The no care attitude is absolutely shocking- to the point that I have had better service from Eskom. What a joke and a bunch of *******! Thanks so very much for ruining Christmas and new year Netflorist and for showing how truly unremarkable your service is and that you really don’t care about your patrons.