Shocking Service No delivery Poor Communication

Order number: ***, Order placed on 23rd November 2015 for Six Pack of Personalised Castle, delivery date advised to be 2nd Dec 2015, gift was needed for Xmas party on 4th Dec 2015. By 3pm on Dec 2nd no delivery had taken place, so I called the call centre only to be advised by consultant that there is a delay and backlog in orders and will only receive during week 7th to 11th Dec 2015, I explained to the consultant this was unacceptable and why was I not notified of this, she said someone was going to call me today 2nd Dec 2015, I explained to her that someone should have called me a week ago advising me the delivery will not be taking place, not on the day it is due..I advised her that I wanted someone at management level to call me asap to explain what is going, as this was unacceptable, I still have not received any call till this morning, or even a call saying the delivery will be delayed.