Shocking service from netflorist

Spent at least 2 hours getting highly frustrated on their website to order a simple bouquet of flowers to be delivered to Richards Bay. Eventually got the order through to be delivered the next day on the 28th. Paid and then tracked on the 28th. Said order received and working on it. Later in the afternoon realised it still said the same and nothing delivered. Tried to contact netflorist but closed. Called on morning of 29th, was told that the florist they used is closed so they can only deliver on the 9th of Jan. No option to help nothing! When I asked surely there is another florist open in Richards Bay or close by to assist with their mess up, I was told every single florist is closed??? Really, on a Thursday or Friday and not a public holiday. They messed up royally. They were very unhelpful and basically just said we will refund you. Will never ever ever use them again. Luckily for me, very easily found an “open” florist who have helped me out quickly. Never had such shocking, unhelpful service.