Shocking Service from Netflorist

I have been a loyal customer of Netflorist for many years, it is unfortunate that after the disgraceful service I have received, I fear I will never use your organization again. <br> <br> I placed an order on the 11th of Feb for delivery on the 12th. I received mails saying that the delivery was on its way, and also that I should expect a call as it had been delivered. When I didnt receive a phonecall, I callded the person to whom the parcel was to be delivered, and she said that the parcel had not arrived. <br> <br> On Monday I called, and one of your call center staff confirmed that the parcel had not been delivered, and assured me that the parcel would be delivered-it was once again not delivered.<br> <br> As I type, I have been on hold for 19 minutes and 35 seconds, once again one of your call center employees has told me that she will put me on hold while she finds out from despatch why the parcel did not go. <br> <br> I use netflorist as it has always been convenient and reliable. It would have been cheaper, and far more convenient to just go to a florist and deliver myself. <br> When will the parcel be delivered, and how does Netflorist intend on compensating an understandably highly irate customer? ***