Shocking service and wrong photos used. My childrens photos now in the hands of a stranger :(

Ordered an acrylic block picture frame. Delivery was supposed to be on 18 December and arrived on 19 December after numerous phone calls and follow ups. Netflorist just does not take any responsiblity for RAM courier services. They just kept on referring me to RAM tracking. It was a birthday gift intended for the 18th. When opened the pictures were of a different couple, not our photos! The scary part is that my children's photos are now in the hands of a random stranger. Unacceptable. The customer service agent Katlego has been helpful thus far.