Shocking Service and Failed Delivery - Extremely Disappointed

I am extremely disappointed by the shocking service I have received from NetFlorist.

I initially attempted to place a get-well-soon gift for delivery in Hilton, Pietermaritzburg. After spending hours on the website, I was forced to select a later delivery date because many items were unavailable for the area. Even after adjusting my order, the delivery ultimately failed.

Despite following up multiple times on the scheduled delivery day, I was repeatedly assured that the order was “out for delivery.” It never arrived. To make matters worse, I was not informed of the failed delivery until the following morning - and only after I had logged several complaints.

I was then assured that the matter would be treated as a priority since the delivery was already a day late. However, I am now at the end of the second day, and the order still has not been delivered.

I have called, WhatsApped, emailed, and used the online chat service. Each time, I am told that delivery times cannot be guaranteed as they are managed by a third party. Communication then stops entirely, leaving me without answers or resolution.

This level of service is unacceptable. The lack of transparency, accountability, and customer care is deeply disappointing. I would not recommend NetFlorist to anyone - especially when reliability is essential for important occasions.