Shocking Service

<p>As a previously happy Netflorist customer, I ordered sympathy flowers to be delivered, but my payment would not go through. After numerous calls and emails, still got nowhere, other than the consultants arguing with me that my card was not accepted, despite my sending proof that it was. When I eventually sent a screenshot off Netflorist website, highlighting where it shows my card is accepted, I was then told the person who can assist has gone home and they would get back to me the next day. I asked that they please do so first thing as i did not want to miss another same day delivery, and was assured they would. When nobody had contacted me the next afternoon, I followed up yet again to be again told the person who can assist isn't there. By this stage almost a week had passed and the funeral had already taken place, and I had to buy and deliver my own flowers. Very embarassing at that late stage. I also find it very bad that not a single person could assist or even seemed particularly interested in doing so !!</p>