SHOCKING SERVICE

I ordered flowers for my sisters birthday today from Netflorist yesterday. Red Roses. And they have failed to deliver. There was 2 missed calls at 10am this morning, unfortunately I was unable to take the calls. I was watching their tracking on the app, and it stayed in processing mode. I followed up with a message to their online chat at 15h30, and was sent a "all agents are busy message. At 17h00 i called, to be told that the florist did not have the flowers I had ordered, and paid for, but they can make a mixed bunch. But sorry not tonight because the florist is already closed. TERRIBLE TERRIBLE SERVICE!!!!. If we weren't in lockdown, I would have bought her a present and delivered it myself. But instead I had to use Netflorist to do it for me. FAIL FAIL FAIL!!!!. I am horrified at the lack of compassion and empathy from Netflorist. Surely they realise at this time, when things are so difficult, and we cant see our family, that they are a very important lin****! And yet, they dont care!!!