SHOCKING SERVICE

I ordered Death by Lindt Candy Jar on 6 January 2016 to be delivered on the 08 January 2016. All went well until they delivered the chocolates - the chocolates were all melted in the jar. The call centre was contacted. The agent advised me that they will collect and replace the chocolates on 11 January 2016. This did not happen until the 13 January 2016 when they only collected the chocolates but did not replace them, contradictory to what the agent at the call centre advised me. Then by the 18 January 2016 the replacement chocolate was delivered, however it was the incorrect chocolate. It was replaced with coconut chocolate and the bottle was half filled with chocolates. To date the incorrect chocolates have not been collected and my money refunded, which has been requested. I still await the outcome.<br> <br> It is absolutely shocking how the call centre agents provide you with incorrect information.