SHOCKING SERVICE

SHOCKING SERVICE FROM NETFLORIST!!! My Valentine's Day gift is essentially ruined...I had an issue with my order (whereby it did not include the extras I had ordered). This is after TWO telephonic calls with assistance to place my order as I had issues making payment regardless of the payment method I chose or credit card I used. After the payment issues were resolved and I was able to place my order, I noticed that my extras were not included in the order. I emailed IMMEDIATELY alerting the NetFlorist team of the issue (that the extras had not been included and that my order had amounted to less than it should have). I was responded to by Candice Arens telling me that I couldn't amend the order because it was in production. This is a load of nonsense! I said I would pay the outstanding amount to include the extras, but I was not helped at all. I was told it is impossible to add the items because my order was in production, when the extra items were a Sally Williams nougat and love coupons (items that require no personalisation at all). Keeping in mind that I alerted the NetFlorist team immediately after I placed my order on Monday to arrive today and absolutely nothing has been done. My order was R499 in total (including R72 shipping costs) to arrive today (the 13th February) and Candice Arens also told me that my extras would not amount to the order being over R399 to include the Lindt chocolates. I am absolutely furious and needed the extras and chocolates to be included in the gift.

I left this review on Facebook and wrote a comment on their Facebook page...They deleted my comment and blocked me from being able to comment before responding to me.