Shocking service

I ordered an item on 2 February 2018 from Netflorist to be delivered on Valentine's day. I also paid the same day. Yesterday was Valentine's day and at this point (10h00 - 21/2 18) it still has not been delivered. I have now cancelled the delivery - as it was for Valentines day - and requested my money back. So, no money back at this point, no phone call to explain, no delivery.

On their website they claim 100% guarantee. What a joke.

Yesterday I phoned them when I started realising that no delivery has been made. Well, one cannot get hold of anyone - even their advertised phone numbers . So, EVENTUALLY I got through to , wait for it, a call centre! The poor operator had no idea what was going on and there was no way I was going to get hold of someone - like a manager- at Netflorist. I left my phone number, but no-one called (what a surprise).

This morning the parcel (remember Valentines day!) was still not delivered. I EVENTUALLY got hold of (another) operator, and cancelled my order. These poor operators cannot be blamed, yet they had to face the brunt of my rant. Needdless to say, I have had no response from anyone at Netflorist.

I have used this company before, but there is no way I will use them again. All the "lovely" adverts on radio are really just not meeting the requirements for an online ordering service.