Shocking service

This is a complaint regarding the flowers sent to my mother-in-law in Southbroom for Mother's day.(order # ***) Although I received very good service telephonically, both with the order and the complaint, the after service and response was pathetic.( spent a good 20 min on the phone each time)<br> <br> I even emailed a picture of the flowers sent so they could compare to the expectation as advertised, which arrived on Sunday and not Saturday, with extreme bad attitude by a rude delivery man.<br> The box of chocolates also did not arrive. The flowers sent were quickly thrown together and a separate pot plant just shoved in on the side. This was not only for Mother's day, but rather a pick-me -up for her as she went in for a 4hr operation last week Tuesday- so you can imagine our disappointment.<br> After all of this I spoke to 4 different consultants with the complaint and only one got back to me, a full 2 weeks after the original complaint.<br> They specify that they will replace if you are not happy, but they wont. Instead they offered me a R150 voucher and free delivery. They don't care about quality control or service. <br> <br>