SHOCKING SERVICE

<p>I placed my order on 6 May 2017 for delivery on 12 May 2017. Only half of my order was delivered on that date. I contacted them on 12 May and was advised that the balance of the order would be delivered later on that day, as additional items go out on a separate delivery schedule. However, some of the additional items I ordered originally were included in the first delivery. NO delivery occurred and I received no feedback. I called them again on the Monday, and they promised to deliver on that date as the lady to whom I had spoken on Friday had not given through the instruction for the delivery. Again, nothing was delivered. I called again on Wednesday and was informed that the florist did not approve the one item I had requested in addition to my main order (macaroons). She then advised that the delivery would take place on the next day (Thursday). I requested to be transferred to a Manager, however no Manager was available to assist me but would return my call. This did not happen. Until now, I have received no feedback, no refund and no delivery has taken place. I have never experienced such dismal service before and would strongly advise anyone thinking of using NetFlorist to use an alternative service provider. Not only do they not deliver on their promises, but the call centre agents are unhelpful and ***********.</p>