Shocking NetFlorist Service - 3 Weeks Still No Refund!

On the 12th of February I was told I will get refund on a purchase of over R500. I was told the refund takes 3-10 working days to process. I am still waiting for my refund 3 weeks (15 working days) later. No refund takes this long! They have clearly **** to me, I don’t think NetFlorist even intended to refund me they just told me what I want to hear and hoped I’d forget about it! They don’t care about their shocking customer service. This is unacceptable and I won’t stop until I’ve received a full refund.