Shocking Experiemce

I purchased a couples moonlight spa for my fiancé and I in Feb this year.. Due to COVID we have not been able to redeem the experience as yet. According to the voucher we need to contact Netflorist experiences so that they are able to assist with the booking.. However three phone calls and 2 emails later and we are still trying to book the experience.. NOT SURE IF THIS IS WHAT NETFLORIST CALLS AN EXPERIENCE... can someone at Netflorist call me to resolve this matter or reimburse me so that I can go to a more capable and competent provider