SHOCKING delivery by Netflorist

I am a first time user of Netflorist and I must honestly admit that I am highly and deeply disappointed at this very present moment. The above order was placed on Sunday, 06th of January 2019, with the delivery being scheduled for Wednesday, 09th January 2019.

I took it upon myself to call the call centre yesterday afternoon just after 16h00 to follow-up on the order as nothing had yet been received by the recipient. Upon inquiring, I found out that the parcel had been sent to the WRONG PROVINCE as RAM had made a mistake, I was however assured that the parcel would be taken back to the hub that same evening and that it would be delivered in Kimberley by TODAY, Thursday, 10th January 2019.

Upon phoning the call centre this afternoon, I was informed that it was still in Durban and that the parcel will now only be delivered on MONDAY, the 14th of January 2019 - nearly a week from the original delivery date as deliveries aren't done over weekends!!!!!!

This gift was purchased at an extremely high cost as a special surprise for the recipient's birthday, with a specific delivery date chosen as he would then be at home to receive it personally and not at work.

PLEASE urgently advise a solution to this as I find this highly unacceptable - what guarantee do I even have that the personalized box with chocolates will still be in tact once, or should I say IF, it is finally delivered?????