SB
Sandra B
1 reviews | Active since May 2012
14 Jun 2025, 15:47
Shocking customer service - do not honour delivery times as committed on order confirmation
Shocking customer service. Order confirmation clearly states in writing delivery will be betw 9-12:30. I waited around all morning for them to arrive and they did not honour their commitment. I notified them they were late and their excuse, oh but we don’t guarantee delivery times?!!! Why bother taking orders then and stating you can meet the delivery time! Shut your doors! I will never order through them again. Do what you say you will do - stop making excuses!! Contact me we have written proof from you on our order stating delivery times!!!!
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Sandra B's updateReviewer Update
16 Jun 2025, 10:14Mon 16 June 2015 - Day 3 and I am still sitting around waiting for delivery of the same parcel you committed to deliver by 12 noon on Sat 14 June 2025. I could have bought so many other gifts during this time, we wanted it to be a suprise and yet you destroyed any hope of us making it special for our dad.
You’ve been paid so you don’t give a ****!!!
Your chat bot service sucks it takes forever for your agents to respond and when they do respond there is never any resolution anyway.
What is the point of providing a service to deliver gifts for special occasions such as Father’s Day and yet you cannot honour your commitment. You should be ashamed!!
Then when we request a refund you want to punish us with a 15% cancellation fee for your *********** useless inadequate service - HOW DARE YOU!! The consumer council should look into this!
You’ve been paid so you don’t give a ****!!!
Your chat bot service sucks it takes forever for your agents to respond and when they do respond there is never any resolution anyway.
What is the point of providing a service to deliver gifts for special occasions such as Father’s Day and yet you cannot honour your commitment. You should be ashamed!!
Then when we request a refund you want to punish us with a 15% cancellation fee for your *********** useless inadequate service - HOW DARE YOU!! The consumer council should look into this!
SB
Sandra B's update16 Jun 2025, 10:14
Reviewer Update
Mon 16 June 2015 - Day 3 and I am still sitting around waiting for delivery of the same parcel you committed to deliver by 12 noon on Sat 14 June 2025. I could have bought so many other gifts during this time, we wanted it to be a suprise and yet you destroyed any hope of us making it special for our dad.
You’ve been paid so you don’t give a ****!!!
Your chat bot service sucks it takes forever for your agents to respond and when they do respond there is never any resolution anyway.
What is the point of providing a service to deliver gifts for special occasions such as Father’s Day and yet you cannot honour your commitment. You should be ashamed!!
Then when we request a refund you want to punish us with a 15% cancellation fee for your *********** useless inadequate service - HOW DARE YOU!! The consumer council should look into this!
You’ve been paid so you don’t give a ****!!!
Your chat bot service sucks it takes forever for your agents to respond and when they do respond there is never any resolution anyway.
What is the point of providing a service to deliver gifts for special occasions such as Father’s Day and yet you cannot honour your commitment. You should be ashamed!!
Then when we request a refund you want to punish us with a 15% cancellation fee for your *********** useless inadequate service - HOW DARE YOU!! The consumer council should look into this!