Shocking Communication s****s and left feeling very disppointed in NetFlorist

<p>I placed an order for delivery 4 days in advance. The website says you cannot request a time for the delivery. The delivery address is a residential address, but it's an office and I needed the delivery to be before 5pm. I called at 4pm to find out why it hadn't yet been delivered and the consultant said the driver would not make it before 5pm because it's a residential address and they only deliver to residential addresses after 5pm? BUT WHERE ON THE SITE, DO I TELL YOU THAT IT NEEDS TO BE THERE BEFORE 5PM BECAUSE ALTHOUGH IT'S A RESIDENTIAL ADDRESS, IT'S AN OFFICE, AND THERE WON'T BE ANYONE THERE AFTER 5PM??? This is not clear anywhere on your website?</p> <p> </p> <p>Now I am left "red-faced" because my employee thinks I forgot her birthday!! It's just shocking service. And now I need to wait 14 days for a refund, because "the lady that does the refunds has left already, and refunds are only done on a Thursday!!" Are you kidding me? I will NEVER order from Netflorist or recommend them to anyone!</p> <p> </p>