Shame on Netflorist

I don't even want to give them a star. Shame on netflorist service delivery. I don't even have words to describe my disappointment in them. I placed an order 3th of April, because my granddaughter's 3th Bday is today the 6th of April. This morning I checked on my order, and according to them it was on the truck for delivery. My grandchild so Excited waiting at the gate for her surprise since then. At pass 4 today they called and send me an email only to inform me they do not deliver the certain area I select. For real right now!! What do I say to my grandchild? how is she suppose to trust me in the future? The lady at the call centre could feel me anger and frustration..but she was only doing her job..to tell me "sorry and sorry again and again"And now I have to wait till Monday 9th April 2018, to tell me what?Shame and Shame again on Netflorist Service. To do this to a 3year old..Really!!