Service with smiles

To survive these days you have to have a sense of humour without losing focus on the task at hand. Netflorist's focus being getting a delivery on time. Firstly an e-mail informing me that drivers have departed to make the delivery and that in spite of Eish'com power outages they will do their best to make it in time. The second e-mail informs me that I can expect a call from the recipient of the delivery thanking me for a nice surprise. Not only did they inform me of the delivery and its time, but also the person to whom the package given to take initial custody. (I indeed received a telephone call from the recipient 8 minutes later)<br> The entire effort is exemplary of what service delivery is supposed to be, well done to the leaders who created such a structure to use technology but then also ensured that the right calibre of people are appointed to live the vision of service excellence. Well done to all, may others learn in your shadow!