Service poor and website misleading

I am very disappointed by netflorist's service. I ordered flowers as a birthday gift for my sister on Saturday the 31st December 2022 and three days after the scheduled delivery date I got a regret email stating that they couldn't deliver because they don't have a florist close to my sister's address. This is despite what is stated in their website that they provide Same day deliveries NATIONWIDE on all their flower orders. Their website is misleading and service is very poor. This is not the first time I have been let down by them. December 2021 I ordered a cake and days after the scheduled delivery date I received an email stating that were not able to deliver my order and I should order something else.