*********** Service on Mother's Day!

I ordered the Mother's Day Orchid, balloon and qualified for free Lindt chocolates 125g. My mum only received the plant & vase. No balloon or chocolates was handed to her, yet I took the more expensive option so I qualify for free chocolates and delivery, and I was hoping these extras will make the occasion more memorable and exciting. But thanks to the *********** people at NetFlorist and their *********** delivery service, my mum didn't get all items that was supposed to be delivered. I called their customer service and they weren't able to contact the driver or warehouse to investigate this further. With NetFlorist being such a well known name internationally, you wouldn't expect this kind of service from them especially on occasions like Mother's Day! I advise all you good people to stop supporting these ********s and rather support local business. That's what I will be doing going forward! I expect a refund for my order and an apology from NetFlorist for making me look bad to the recipient of the gift, lets see how they deal with this. I will be sure to post an update when they respond.