Service offered but not delivered

I am very disappointed that I only saw this mail today<br> <br> A courtesy call would have been better.<br> <br> The gift was supposed to be a 16th birthday present for my niece. <br> <br> How can you not have a florist in richards bay when you offer delivery to this area on your website<br> <br> It is just a way of taking people's money without actually delivering a service<br> <br> This is the first and last time I will use your website<br> <br> Please ensure the funds are reversed immediately<br> <br> Regards<br> Amanda Curtis<br> <br> On 27 Feb 2015, at 7:16 AM, Norman Muzariri wrote:<br> <br> Good day<br> Many Thanks for placing your order with NetFlorist<br> <br> Unfortunately we do not have a florist in the area that you have requested<br> Please accept our sincerest apologies for this<br> <br> We however can offer you an option of sending out a Hamper to your recipient<br> This will be done via our couriers and the product will be available for delivery next day<br> depending on your area requested<br> <br> Apologies for any inconvenience caused and we await your soonest response to the <br>