Service for a new customer

Do not get me wrong shame, I received good service but I was disappointed as a new customer that the message I misplaced as instructions and not message was not placed on the card. The instructions were clear enough to show that it was supposed to be on the card. Personally I feel that as a new customer someone should have picked it up and called and thus guided me accordingly. What was supposed to be a beautiful gift turned out to be an ordinary gift. Next time, help and guide your customers especially the new ones like myself that way you would have given an excellent 100% service.