Service delivery on unexpected out of stock item

<p>I ordered 2 hampers from Netflorist a day ago. The one hamper included a mug that was unfortunately out of stock. When delivery came I noticed that only one hamper was delivered and I received an e-mail stating the facts. The person dealing with me on mail was very kind and offered to include another mug ,that was a different style, with the gift. The service delivered to me was excellent. The hamper is now on it's way on the same day which gives me peace of mind. Understandably it is not the fault of Netflorist here. The supplier dealing with them did not update his stock lists accordingly and Netflorist could not make the hamper up. But Netflorist being the middleman here was extremely well knowledged and willing to sort the problem out with me, adding value to my purchase by supplying a cup that is as beautiful as the originally ordered cup. Congratulations on the value added service Netflorist. You will be used again. The senior call centre agent that helped me with the problem is Clyde Slammer.</p>