Secret Santa Stuff-up with thanks to NetFlorist

I wish I could rate a zero on here. I have had the MOST appalling service and experience with NetFlorist. I ordered a personalised mug on 28 November 2023 for delivery for our year end office function as a gift for a colleague. The function is this week Friday 8 December.

On my receipt is clearly states there "Delivery Date: 30 Nov" it is now the 5th of December and I have received NOTHING. I have tried emailing them and reaching out to them on their WhatsApp, the only responses I get are "Sorry, we'll get back to you," "Apologies for the delay, we are waiting for the courier to get back to us," "Sorry, we haven't heard from the courier, we'll get back to you..." and on it goes.

It is beyond unacceptable to treat paying customers this way. I have no issue with delays, I have no issue waiting a bit long if necessary. What I am upset about it the awful communication from NetFlorist, the false promises and "guarantees" that have been made, the continuous "We apologise, we'll get back to you."

I will never recommend NetFlorist to anyone. What an absolute joke of a company.